Terms and Conditions

Last updated: 18 August 2026

Please read these Terms and Conditions carefully before using this Website or the VRGS application.

Summary of what we sell

VRGeoscience Limited sells software. Everything available through this Website is delivered digitally: a download of the VRGS application together with a licence key, or access to an online service. We do not sell physical products, and nothing purchased here is shipped, posted or physically delivered.

Our professional services — data processing, data interpretation, bespoke software development, training and field courses — are not sold through this Website. They are quoted individually, contracted separately and invoiced directly by us. See Professional services below.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalised have the meanings given below. Those definitions apply equally in the singular and the plural.

Definitions

For the purposes of these Terms and Conditions:

• Application means VRGS (Virtual Reality Geological Studio), the software program provided by the Company for download and installation on a Device.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to VRGeoscience Limited, Beever And Struthers One Express, 1 George Leigh Street, Manchester, England, M4 5DL, registered in England and Wales under company number 12489338.
• Content refers to text, images, models, data or other information that You post, upload, link to or otherwise make available through the Service.
• Country refers to the United Kingdom.
• Device means any device capable of running the Application or accessing the Service.
• Feedback means feedback, innovations or suggestions You send Us about the attributes, performance or features of the Service.
• Free Trial means a licence to use the full Application for a limited period at no charge, issued without any payment method being taken.
• Licence means the right granted to You under these Terms to install and use the Application, or to access an online service, for a fixed Licence Term and within the limits of the licence type You purchased. Licences are the only items offered for sale through this Website.
• Licence Key means the credential We issue that activates a Licence.
• Licence Term means the fixed period a Licence covers, stated at the time of purchase (typically one year; four years for the PhD licence).
• Order means a request by You to purchase a Licence from Us.
• Reseller means the authorised reseller and merchant of record for purchases made through this Website, identified at checkout and on Your receipt.
• Service refers to the Application, the Website, or both.
• Website refers to VRGeoscience, accessible from www.vrgeoscience.com.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is acting.

Acknowledgment

These are the Terms and Conditions governing use of the Service and the agreement that operates between You and the Company. They set out the rights and obligations of all users.

Your access to and use of the Service is conditional on Your acceptance of and compliance with these Terms. They apply to all visitors and users. By accessing or using the Service You agree to be bound by them; if You disagree with any part, You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access is also conditional on Your acceptance of Our Privacy Policy, which describes how We collect, use and disclose Your personal information and explains Your privacy rights.

Licence grant

Subject to payment of the applicable fee and to these Terms, the Company grants You a non-exclusive, non-transferable, revocable licence to install and use the Application for the Licence Term, in accordance with the licence type purchased:

• Node-locked licences may be activated on the number of Devices stated for that licence type.
• Floating licences may be used by different users in turn, up to the number of concurrent seats purchased.
• Non-commercial licences (including academic and PhD licences) may be used only for learning, teaching, academic research and personal projects. Any use of the Application to deliver paid or commercial work requires a commercial licence.
• Academic departmental licences cover use within the single academic department named at purchase.

You may not:

• copy, sell, rent, lease, sublicense, distribute or otherwise make the Application available to any third party, except as expressly permitted by Your licence type;
• share, publish or circumvent a Licence Key, or use the Application beyond the seats or Devices Your Licence covers;
• reverse engineer, decompile or disassemble the Application, except to the extent that applicable law expressly permits it despite this limitation;
• remove or obscure any copyright, trademark or other proprietary notice.

The Application is licensed, not sold. All rights not expressly granted are reserved by the Company.

Licence term, expiry and renewal

Licences are sold for a fixed Licence Term and are paid for in advance as a one-off charge for that term. Unless We tell You otherwise in writing at the time of purchase, a Licence does not renew automatically and no further payment is taken when it ends.

When a Licence Term expires, the Application switches to viewer-only mode: You can still open and view models and data You have already produced, but the full functionality stops until the Licence is renewed. Renewing is a new Order at the price then published.

Where a service is instead offered on a recurring subscription, that will be stated clearly before purchase, together with the billing period and how to cancel. You may cancel a renewal at any time before the next billing date; cancellation stops future charges and access continues to the end of the period already paid for.

Delivery

Delivery is electronic. On completion of an Order We issue a Licence Key to the email address given at purchase, together with a download link for the Application. Licence issuance is currently carried out by hand: expect Your Licence within one working day, and a little longer over a weekend. If it has not arrived, contact us at support@vrgeoscience.com and We will put it right.

Nothing is dispatched physically. There is no shipping, no delivery charge and no customs or import duty on anything sold through this Website.

Placing an Order

By placing an Order through the Service You warrant that You are legally capable of entering into binding contracts. You may be asked to supply information relevant to Your Order, including Your name, email address, billing address and payment details.

Payment details are collected and processed by the Reseller. The Company does not receive or store Your card details. You represent and warrant that You have the legal right to use the payment method used for any Order, and that the information You supply is true, correct and complete.

Payments and merchant of record

Payments and order processing for licences purchased through this Website are handled by our authorised reseller and merchant of record, named at checkout and on your receipt, rather than by the Company directly. The Reseller is the seller of record for that transaction: they take the payment, issue the invoice or receipt, calculate, charge and remit any VAT or sales tax due in Your country, and process refunds.

Your receipt will therefore name the Reseller. Questions about a payment, an invoice or a refund can be raised with either the Reseller or with us at support@vrgeoscience.com.

Where We invoice You directly instead — against a purchase order or bank transfer, for an organisation that cannot pay by card, or while online checkout is unavailable — payment is made to the Company and these Terms apply unchanged, except that the Company rather than the Reseller issues the invoice and handles any refund.

Prices

Prices are shown on Our pricing pages exclusive of tax; any VAT or sales tax due in Your country is calculated and added at checkout. The Company may revise its prices at any time before accepting an Order. The price that applies to an Order is the one displayed when You place it, and it will not change afterwards.

We may from time to time publish incorrect prices or descriptions. If an Order is affected by an obvious error We will contact You before fulfilling it, and You may cancel that Order for a full refund.

Cancellation and refunds

Our Refund Policy forms part of these Terms. It gives You a 14-day window from the date of purchase in which to request a full refund of a Licence, no reason required, and explains how to do so. Where that policy and this section differ, the Refund Policy applies.

Refund requests outside that window may be considered case by case and granted at the Company's discretion. If the Application is faulty or does not do what We said it would, contact Us at any time — not just within the 14-day window.

If You are a consumer in the UK or EU, You normally have a statutory right to cancel a purchase of digital content within 14 days, which can be lost once download or supply begins with Your express consent. Because We grant the same 14-day window regardless, You are no worse off than the statutory position. Nothing in these Terms limits Your statutory rights.

When a refund is issued, the associated Licence Key is deactivated and You must stop using the Application under that Licence.

We reserve the right to refuse or cancel an Order where fraud or an unauthorised or illegal transaction is suspected, or where an Order cannot lawfully be fulfilled.

Free Trial

The Company offers a free 30-day trial of the full Application. No payment method is required to start a trial and no charge is made when it ends: the trial licence simply expires and the Application reverts to viewer-only mode. One trial is issued per email address.

The Company may modify or withdraw the Free Trial offer at any time. Trial licences are for evaluation and are subject to the same restrictions as non-commercial licences.

Professional services

Separately from its software, the Company offers professional services — data processing, data interpretation, bespoke software development, training courses and field courses.

These services are not sold through this Website and cannot be bought through the checkout. Each is scoped and quoted individually, contracted under a separate written agreement or purchase order, and invoiced directly by the Company. Their terms — including scope, timescales, payment and cancellation — are those of that agreement, not these Terms, and Our Refund Policy does not apply to them.

Your Content

Where the Service allows You to post Content, You remain responsible for it, including its legality, reliability and appropriateness. You retain all rights in Your Content.

By posting Content You grant Us the right and licence to use, modify, publicly perform, publicly display, reproduce and distribute it on and through the Service, including making it available to other users where You have chosen to share it, subject to these Terms.

You represent and warrant that the Content is Yours or that You have the right to use it and to grant the licence above, and that posting it does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content restrictions

You are solely responsible for the Content and for all activity under Your account. You may not transmit Content that is unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable, including Content that is:

• unlawful or promoting unlawful activity;
• defamatory or discriminatory, including commentary targeting religion, race, sexual orientation, gender, national or ethnic origin, or any other protected characteristic;
• spam, machine- or randomly-generated, or unsolicited advertising;
• containing viruses, worms, malware or anything designed to disrupt, damage or gain unauthorised access to software, hardware or data;
• infringing any patent, trademark, trade secret, copyright, right of publicity or other right of any party;
• impersonating any person or entity;
• violating the privacy of any third person.

The Company may, at its discretion, determine whether Content complies with these Terms and refuse or remove it, and may limit or revoke use of the Service where such Content is posted. The Company cannot control all Content posted by users, so You use the Service at Your own risk.

Content backups

Although backups of Content are performed regularly, the Company does not guarantee that no loss or corruption of data will occur. Corrupt or invalid backups may be caused by, among other things, Content that was already corrupted before being backed up or that changed while a backup was running.

The Company will attempt to troubleshoot known backup issues, but You acknowledge that it has no liability for the integrity of Content or for any failure to restore it, and You agree to keep a complete and accurate copy of Your Content independently of the Service.

Copyright policy

Intellectual property infringement

We respect the intellectual property rights of others and will respond to any claim that Content posted on the Service infringes a copyright or other intellectual property right.

If You are a copyright owner, or authorised to act on behalf of one, and believe that copyrighted work has been copied in a way that constitutes infringement through the Service, submit a written notice to support@vrgeoscience.com including a detailed description of the alleged infringement. You may be held accountable for damages, including costs and legal fees, for misrepresenting that Content is infringing.

DMCA notice and procedure

You may submit a notification under the Digital Millennium Copyright Act (DMCA) by providing our copyright agent with the following in writing (see 17 U.S.C. 512(c)(3)):

• an electronic or physical signature of the person authorised to act on behalf of the copyright owner;
• a description of the copyrighted work claimed to have been infringed, including the URL where it exists or a copy of it;
• identification of the URL or other specific location on the Service where the allegedly infringing material is located;
• Your address, telephone number and email address;
• a statement that You have a good faith belief that the disputed use is not authorised by the copyright owner, its agent or the law;
• a statement, made under penalty of perjury, that the information in Your notice is accurate and that You are the copyright owner or authorised to act on their behalf.

Notices go to support@vrgeoscience.com. On receipt the Company will take whatever action it deems appropriate, including removal of the challenged Content.

Intellectual property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors, and are protected by copyright, trademark and other laws of the Country and of foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without Our prior written consent.

Your feedback to us

You assign all rights, title and interest in any Feedback You provide to the Company. If for any reason that assignment is ineffective, You grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to other websites

The Service may contain links to third-party websites or services not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, their content, privacy policies or practices, and shall not be liable for any damage or loss caused by or in connection with the use of or reliance on them. We advise You to read the terms and privacy policies of any third-party site You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including if You breach these Terms. On termination Your right to use the Service ceases immediately. Where We terminate a paid Licence other than for Your breach, We will refund the unused portion of its Licence Term.

Limitation of liability

Notwithstanding any damages You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy, is limited to the amount actually paid by You through the Service, or £100 if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including damages for loss of profits, loss of data or other information, business interruption, personal injury or loss of privacy) arising out of or in any way related to the use of or inability to use the Service or any third-party software or hardware used with it, even if the Company or any supplier has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to You; in that case each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE", with all faults and defects and without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties arising out of course of dealing, course of performance, usage or trade practice. Without limiting the foregoing, the Company provides no warranty that the Service will meet Your requirements, achieve any intended results, be compatible with any other software or systems, operate without interruption, meet any performance or reliability standard, or be free of errors, or that any errors can or will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on a consumer's statutory rights, so some or all of the above exclusions may not apply to You. In that case they apply to the greatest extent enforceable under applicable law.

Governing law

The laws of the Country, excluding its conflict of law rules, govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, national or international laws.

Disputes resolution

If You have any concern or dispute about the Service, You agree to try first to resolve it informally by contacting the Company.

For European Union (EU) users

If You are a European Union consumer, You benefit from any mandatory provisions of the law of the country in which You are resident.

United States federal government end use provisions

If You are a U.S. federal government end user, the Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States legal compliance

You represent and warrant that (i) You are not located in a country subject to a United States government embargo, or designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties. You further agree not to export or re-export the Application in breach of applicable export control laws.

Severability and waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, it will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force.

Waiver

Except as provided herein, a failure to exercise a right or to require performance of an obligation under these Terms does not affect a party's ability to exercise that right or require that performance at any time thereafter, nor does waiver of a breach constitute waiver of any subsequent breach.

Translation interpretation

These Terms may have been translated if We have made them available to You in another language. You agree that the original English text prevails in the case of a dispute.

Changes to these Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. The version published at the time of Your purchase governs that purchase.

By continuing to access or use the Service after revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact us

If You have any questions about these Terms and Conditions:

• By email: support@vrgeoscience.com
• By post: VRGeoscience Limited, Beever And Struthers One Express, 1 George Leigh Street, Manchester, England, M4 5DL
• Via our contact page

VRGeoscience Limited is registered in England and Wales under company number 12489338.